DocsPlus for Windows / Mac
For licenses purchased before November 2020.
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You purchased DocsPlus before Nov 2020. You want to reclaim used licenses so they can be used on other computers.
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Your school purchased DocsPlus before Nov 2020. Can teachers / students use the software at home?
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You want to learn about using DocsPlus in exams.
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You use Google Classroom and want to create assignments with Clicker / DocsPlus files attached.
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You’d like to configure Tobii Dynavox PC Eye 5 to work with DocsPlus on a Windows device.
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The software is installed but not activated on multiple Windows computers. This may be because the automatic activation was unsuccessful during installation. It may be because the software was included in a system image that was applied to client computers.
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Your Clicker / DocsPlus Document has recently become corrupt or been lost.
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You would like to uninstall DocsPlus from computers on your Windows network.
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You want to improve switch accessibility in Clicker or DocsPlus (for Windows / Mac).
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Clicker / DocsPlus compatibility.
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You would like to use child voices in DocsPlus.
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The Predictor icon is dimmed out and can't be used.
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When using LearningGrids:
- The website loads partially or not at all.
- You receive errors saying An error has occurred in the script on this page.
- When clicking Run Now / Open, nothing happens.
- When clicking Run Now / Open, you receive a Loading error saying the item cannot be found or is corrupted.
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When running the DocsPlus Installer, you receive this error message:
<filename> can't be opened because Apple cannot check it for malicious software. -
Typing mid-sentence overwrites text in another area of the Document.
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When trying to launch DocsPlus:
- Nothing seems to happen.
- A teal loading screen appears then disappears, or freezes on a particular Step.
- You get the error message:
Internal exception occurred
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You can't take a photo because the webcam feed fills the entire screen, leaving you unable to continue.
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You receive this error message on launch.
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When launching the software, the above error appears, or the loading screen freezes at Step 11 of 22.
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You receive this error when trying to install Clicker / DocsPlus on a Mac, despite it's macOS version being high enough.
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You've opened a PDF in DocsPlus but can't select the text to hear it spoken.
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During installation, you receive the following error message:
Error 1317. An error occurred while attempting to create the directory -
When saving a file, you receive the following error message:
Cannot save the file…You may not have sufficient privileges to save this file in the folder you have selected. -
When trying to install Clicker / DocsPlus, it fails with the error:
Source file not found: <location to>\CrickNativeUtils.dll. Verify that the file exists and that you can access it.
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You can’t find your serial number.
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You receive this error message when trying to use the Sound Recorder.
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You’ve made a recording but it won't play back.
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When right-clicking a file in the Explorer, the Delete option is dimmed out, or the following error message appears if you choose it:
File cannot be deleted -
You click the LearningGrids icon in Explorer but nothing happens.
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When typing in a cell or text box, the on-screen keyboard always appears (even if your device doesn't have a touch screen).
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When launching DocsPlus, you receive one or more of the following error messages:
Cannot find 'MSVCP140.dll'. Please, re-install this application.
or
The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer.
or
DocsPlus has stopped working. -
When trying to print, you receive the following error message (even though printers are installed and usable in other programs):
No Printers could be found.
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DocsPlus Installer (Windows)
Release 5 for Windows (v1.0.5.92) - March 10, 2020
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DocsPlus Installer (Mac)
Release 4 for Mac (v1.0.4.91) - June 12, 2019
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Xiph.Org Open Codecs
Windows
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Uninstall DocsPlus Tool
DocsPlus (Windows)