DocsPlus for Windows / Mac

The Predictor icon is dimmed out and can't be used.

Resolution

This is usually the result of a corrupted Predictor database.

To repair the database:

Windows

1. Close Clicker / DocsPlus.
2. Right-click the Windows Start button and choose Run.
3. Type C:\ProgramData\Crick Software into the box and click OK.
4. Right-click the Predictor folder and choose Delete.

Your Windows account may not have permission to access the ProgramData folder. If so, please forward this to your IT Support.

Mac

1. Close Clicker / DocsPlus.
2. Browse to this location in Finder:
   Macintosh HD\Library\Application Support\Crick Software
3. Right-click the Predictor folder and choose Move to Trash.

After following these steps, launch Clicker / DocsPlus. The Predictor icon should become active within 5 to 50 seconds.