DocsPlus for Windows / Mac

For licenses purchased before November 2020.

  

Error: "This installer requires Mac OS X 10.9 / 10.13 or higher"

You receive this error when trying to install Clicker / DocsPlus on a Mac, despite it's macOS version being high enough.

Resolution

This is caused by the presence of a Server app in your Applications folder.

The solution is to move it temporarily while you install Clicker / DocsPlus:

  1. In Finder, open the Go menu and click Applications.
  2. Right-click the Server app and choose Move to Bin.
  3. Install Clicker / DocsPlus.
  4. After successful installation, open the Bin. Right-click the Server app and choose Put Back.

About this article
Published
21st September 2021
Last revised
20th September 2021
Applies to
  • Clicker for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
Keywords
  
Search support
  
Get assistance

If you can't find a support article which solves your question or problem, please contact our friendly support team.

Contact Support

 Previous page DocsPlus for Windows / Mac Support