DocsPlus for Windows / Mac

When launching the software, the loading screen freezes at Step 11 of 22, or you get an error stating "...there is a problem with SAPI5".

Resolution

When launching, our software tries to load all speech engines on the computer, including third-party ones. The error message indicates that there was a problem doing this.

The problem may be caused by a faulty speech engine, or remnants of a program that didn't uninstall correctly.

UNINSTALL Previous versions

If previous versions of our software are installed, uninstalling them may fix the problem.

Co:Writer

If Co:Writer is installed, try this:

1. Uninstall our software.
2. Uninstall Co:Writer.
3. Reinstall our software.
4. Reinstall Co:Writer.

Troubleshooting Guide

If you’ve followed the above advice without success, it'll require some trial and error to find the cause of the problem.

The Speech Engine Guide guide below contains a series of troubleshooting steps. It involves editing the Windows Registry, so we recommend passing this task to your IT Support unless you're familiar with doing this.