DocsPlus for Windows / Mac

You’ve made a recording but it won't play back.

Resolution

Our software uses Visual C++ to record sounds. On rare occasions, these components don't register properly during installation.

To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:

1. Log into Windows as an administrator.
2. Click this link to start the download:
   https://go.microsoft.com/fwlink/?LinkId=615459
3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
4. When the installation has finished, restart the computer.

Your recording should now play back correctly.