FAQs

Specifications


What are the minimum requirements for Clicker?

Clicker works on Windows and Mac computers.

  • Windows specifications: Windows 10 or newer. Click here for full details.
  • Mac specifications: Big Sur (11) or newer.


What are the minimum requirements for the Clicker Apps?

  • iPad specifications: iOS 15 or newer.
  • Chromebook specifications: Chrome OS 86 or newer, with Google Drive enabled.


What’s the difference between Clicker and the Clicker Apps?

Both Clicker (Windows/Mac) and the Clicker Apps (iPad/Chromebook) include the core child-friendly word processing features that Clicker is known for, including speech feedback, word prediction, Voice Notes, picture support, mind-mapping tools and the ability to provide topic-specific Sentence Sets, Connect Sets and Word Banks (whether these be the ready-made ones we provide or resources you create yourself). Certain Clicker features are only available in the Windows/Mac version: this currently includes Cloze activities, and matching activities.

Subscriptions


How does the subscription work?

Many schools are using a combination of devices to support their learners. Our Clicker universal subscription enables you to ‘mix and match’ the Clicker licenses for your Windows/Mac machines and the Clicker Apps for your iPads and Chromebooks. For example, if you purchased a Group subscription for ’10 licenses’ of Clicker, this could be 10 licenses for Windows/Mac, or five for Windows/Mac and five for your iPads/Chromebooks etc…choose whichever combination works best for your school’s set-up.

Our Clicker Apps currently include Clicker Writer, Clicker Books and Clicker Talk. When you use the apps on one device it will only count as one of your allotted Clicker licenses. For example, if you have a Group subscription to Clicker, you would be able to use Clicker Writer, Clicker Books and Clicker Talk on ten devices.


Is the licensing per user or per device?

A subscription to Clicker provides you with three year licenses to the software and apps on a per device basis. Clicker Apps for Chromebook licenses are per user.

For example, with a Group subscription for Clicker you could:

  • Install Clicker on five computers
  • Install the Clicker Apps on three iPads
  • Give two Chromebook users access to the Clicker Apps


Do I need to include teachers and TAs when deciding how many licenses I need?

Yes, if you wish to use Clicker on staff devices, each of these will count as one license.

For example, if you would like Clicker access for 8 pupils, 1 teacher and 1 TA, you would need a total of 10 licenses. Therefore, you should opt for the Group subscription.


When I purchase Clicker, how long is the subscription?

All our Clicker subscriptions are for three years.


How do I get my software?

You will receive an email from us with all the details on how to register and start your subscription. We will send this email to your subscription manager (please note that you can have multiple subscription managers). If you are unable to find this email, please call us and we can resend this information to you.


When does the subscription for Clicker start?

After you register your subscription, you can activate this at any point within the first month. After the first month has lapsed, your subscription will start automatically.


Can I move the licenses if we change the devices we are using?

Yes – you can manage your licenses, including transferring them to different devices, via the Subscription Management system. Full details on this process can be found here.


What is included in a OneSchool Unlimited subscription?

The Unlimited subscription is the best value subscription as it enables you to install Clicker on all of your school computers and have the Clicker Apps on all your iPads and/or Chromebooks. The Unlimited subscription also includes home access to Clicker/Clicker Apps for your pupils, teachers and teaching assistants.


How does a One-to-One Support subscription work?

The One-to-One Support subscription gives you one installation of Clicker for the pupil and a companion license for the staff member supporting their learning to have access to the program. This could be a license for Clicker (Windows/Mac), or the Clicker Apps (iPad/Chromebook) - choose whichever combination fits bests with your school’s device provision.

Pricing


Can I buy Clicker using a purchase order (PO)?

Absolutely – we will then invoice the school when we email over the registration and installation information.


Are there any additional costs for technical support or updates?

No – during your subscription period you will be provided with free technical support and any updates to Clicker and/or the Clicker Apps will also be provided free of charge.


Can I buy a one-year subscription?

We have chosen to make Clicker a three-year subscription rather than a one-year subscription because we know that schools need reassurance that any provision they invest in for their pupils will be available to them for the next few years, without having to worry about whether there will be enough to cover it in next year’s budget! The three-year subscription provides schools with the time they need to effectively set-up, install and implement Clicker, and ensures that they benefit from all the exciting new updates and additions we plan to release during this period.  


Can I add more licenses during the subscription? How does that work?

Yes – if you wish to move to a Clicker OneSchool Unlimited subscription then we can provide you with an extension price that takes into account the time remaining on your current subscription. If you want to buy a smaller number of additional licenses to add to your current Group subscription, you can do that in bundles of 5. Please contact us for a quote.


Do you provide special pricing if all the schools in our MAT want to use Clicker?

Yes, we can put together a bespoke price for schools in your MAT. Contact us with details of the subscriptions you require and the number of schools in your MAT. We can also talk to you about DocsPlus, our secondary school word processor for students who find writing challenging.


I work in a federation of schools – can we buy a subscription for Clicker and share it?

No, our subscriptions are provided on a ‘per school’ basis. If you are designated as separate schools (meaning that each school has a unique DfES/SEED number), then each school needs its own subscription.

Renewals


When does the subscription for Clicker start?

When you resubscribe, we simply add the three years to your current subscription. This means you can re-subscribe at any time to take advantage of the early bird discount.


When does our subscription end?

Clicker is a three-year subscription so will end three years after purchase. If you are unsure of when your subscription ends, just contact us on renewals@cricksoft.com and we will be able to let you know your subscription end date.


Will our subscription auto-renew?

In the final year of your subscription, we will be in touch to talk to you about renewing. We know how hectic things can be at school, and so for your convenience we will automatically renew your subscription if we have not been able to speak to you. This will ensure that those pupils who rely on the software to support their learning will not have their access interrupted. If you would like to cancel the subscription, or make a change to it, please contact us.


How much will it cost to renew?

Around 6 months before your subscription ends, we will contact you via email to remind you of your upcoming renewal date and of the ‘early bird’ renewal discount we can offer. Standard renewal prices can be found online at https://www.cricksoft.com/uk/clicker/pricing/renewals


Can I increase the number of licenses we have access to?

Yes! We would love to talk about how Clicker would best suit you going forward. So, email us on renewals@cricksoft.com or call us to discuss your renewal options.


I’m interested in renewing, but our subscription manager has changed/left since we purchased, how do I manage our Clicker licenses?

To change the subscription manager, please contact support with your organisation name, organisation postcode, full name and Google address/Apple ID of the person(s) you wish to add/remove.

Home access to Clicker


We have a Clicker OneSchool Unlimited subscription; how do we give access to the software for home use?

You will need to share home user licenses via the Subscription Management system. This is a very straightforward process - see the support article here.


With the Clicker OneSchool Unlimited subscription can the home access be for iPad or Chromebooks even if we only have Windows computers in school?

Yes – your subscription enables parents and teaching staff to use Clicker on their home devices. If that device is a Windows/Mac computer, you can provide them with the installation instructions for Clicker. If they are using an iPad or Chromebook, they can use the Clicker Apps.


How do I share resources for children to access on their home devices?

There are a variety of ways to share Clicker resources and documents. Take a look at our training tutorials here to help you save, share and print your resources.


I’m a parent and my child’s school does not have an Unlimited subscription. Can you buy Clicker for home use?

Yes – parents can purchase a home user subscription for Clicker, which is the same as the school’s version of the software but offered at a 50% discount. This gives you up to two installations of Clicker on your home devices - this could be two licenses for Clicker, two licenses for the Clicker Apps, or one of each – choose whichever combination works best for you. Please contact us if you’d like to find out more about the Clicker home subscription or place an order.


Is Clicker VAT exempt?

No. Although Clicker is widely used to support learners with special needs, it is also used and sold as a product for children without disabilities, and therefore does not qualify for VAT exemption.

Training and resources


We have some new staff on board – do you have any training they can use?

We have an extensive range of free training materials available on our website, including tutorials, public training webinars, on-demand bespoke webinars and a comprehensive user guide. This can all be accessed here.


Do you provide in-school training?

Yes, we can provide in-school and online sessions. If you would like a bespoke training session for your staff, further details can be found here. The Clicker OneSchool Unlimited subscription includes two online training sessions during your subscription - a 90-minute bespoke training and a 60-minute refresher session.


How do we access the LearningGrids resources?

From the Quick Start menu, select ‘LearningGrids’ to access our growing bank of ready-made Clicker resources. Use the search tools to find a suitable resource and select ‘Open’. Please note that you will need an internet connection to access LearningGrids.


How do we share Clicker files?

You can share Clicker files in any way you would share other software files you use in school. For Windows/Mac machines this is likely to be via the server. For iPad/Chromebook this is often via email or file sharing platforms like Google Drive, Google Classroom, Dropbox, or OneDrive. See these training resources to find out more.

Any writing grids, documents and Clicker Boards made in the Windows/Mac version of Clicker are compatible with the Clicker Writer app (and vice versa), so you will be able to open these in both the app and the Windows/Mac version.

Any Clicker Books made in the Windows/Mac version of Clicker are compatible with the Clicker Books app (and vice versa), so you will be able to open these in both the app and the Windows/Mac version.

Any Clicker Talk activities made in the Windows/Mac version of Clicker are compatible with the Clicker Talk app (and vice versa), so you will be able to open these in both the app and the Windows/Mac version.