DocsPlus for Chromebook

For licenses purchased before November 2020.

No Google Drive when opening / saving files on Chromebook

When trying to open or save a file, Google Drive doesn't appear in the Files app window.

A Chrome OS setting controls whether Google Drive appears in the left sidebar of the Files app.

To enable it (for your Google account):

Sign into any Chromebook and launch Chrome.
Click the 3-dot icon in the top-right corner and choose Settings.
In the top search bar, search for Disconnect Google Drive account and ensure the setting is turned off.

If the Disconnect Google Drive account switch is dimmed out, the setting is controlled by your Google Admin (see below).

To configure the appearance of Google Drive in the Files app:

Sign into admin.google.com.
Go to Devices > Chrome > Settings > Users & browsers.
Select the appropriate Org Unit on the left.
In the Content section, ensure that Google Drive syncing and Google Drive syncing over mobile are set to enabled.

About this article

Published

November 27, 2017

Last revised

July 1, 2021

Applies to

Keywords

Product Name
DocsPlus App for Chromebook	Discontinued in November 2020. Still available in the Chrome Web Store for those that purchased.

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