The keyboard / grid area has moved (iPad)
The keyboard / grid area has moved from its usual position and is now obscuring the Document.
Resolution
In our older apps, resizing or moving the iPad keyboard affects the keyboard / grid area. This is a quirk of iOS rather than an intentional feature.
middle of the screen
If the keyboard / grid area is dragged at a specific spot, it will move up the screen.
To move it back down, drag its bottom-right corner downwards (as close to the screen edge as possible).
small and Floating
iPadOS 13 introduced the ability to shrink and move the keyboard (see support.apple.com/HT210758).
This also affects the keyboard / grid area in our apps.
To resolve the issue, restore the iPad keyboard. Outside our app, place two fingers on the floating keyboard and spread them apart.
About this article
- Published
- 30th May 2018
- Last revised
- 17th December 2019
- Applies to
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- Clicker Books for iPad
- Clicker Connect for iPad
- Clicker Docs for iPad
- Clicker Sentences for iPad
- WriteOnline for iPad
- Keywords
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