Can't record sound on Chromebook

In the Sound Recorder, clicking the red circle does nothing.

Resolution

The app needs permission to use your microphone:

  1. In Chrome, type this into the address bar and press the Enter key:
    chrome://settings/content/microphone
  2. Enable Sites can ask to use your microphone.
  3. If the app's website is listed under Not allowed to use your microphone, click its Bin icon to remove it.
  4. Back in the app, try recording again. When prompted, click Allow to let the app use your microphone.

If the issue continues, your microphone may be blocked by your IT Support. Please forward this article to them.

For IT Professionals

The corresponding setting in the Google Admin console is:

Devices > Chrome > Settings > Users & browsers > Audio input (microphone)

https://support.google.com/chrome/a/answer/2657289?hl=en#audio_capture_allowed&zippy=%2Caudio-input


About this article
Published
23rd November 2021
Last revised
23rd November 2021
Applies to
  • Clicker Books for Chromebook
  • Clicker Talk for Chromebook
  • Clicker Writer for Chromebook
Keywords