DocsPlus Universal for Windows / Mac
For subscriptions purchased after November 2020.
Register
First, you’ll need to register your licenses and choose a password for your account.
Install
Find out how to install the software on your Windows and Mac devices.
Manage licenses
Find out how to monitor, allocate and transfer licenses to different devices.
Contact support
Contact our support team here if you run into any technical issues.
How can I share my DocsPlus files?
You'd like to share your DocsPlus files between devices or send them to other people.
Stuck on "Step 11 of 22" or "problem with SAPI5"
When launching the software, the loading screen freezes at Step 11 of 22, or you get an error stating "...there is a problem with SAPI5".
Resolution
When launching, our software tries to load all speech engines on the computer, including third-party ones. The error message indicates that there was a problem doing this.
The problem may be caused by a faulty speech engine, or remnants of a program that didn't uninstall correctly.
UNINSTALL Previous versions
If previous versions of our software are installed, uninstalling them may fix the problem.
Co:Writer
If Co:Writer is installed, try this:
- Uninstall our software.
- Uninstall Co:Writer.
- Reinstall our software.
- Reinstall Co:Writer.
Troubleshooting Guide
If you’ve followed the above advice without success, it'll require some trial and error to find the cause of the problem.
The Speech Engine Guide guide below contains a series of troubleshooting steps. It involves editing the Windows Registry, so we recommend passing this task to your IT Support unless you're familiar with doing this.
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Speech Engine Troubleshooting Guide
Speech Engine Troubleshooting Guide
- Last modified
- 8th January 2018
- Size
- 118 KB
- Published
- 2nd November 2017
- Last revised
- 13th December 2019
- Applies to
-
- Clicker for Windows / Mac
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac
- Keywords
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| Platform | How to Install |
|---|---|
DocsPlus for Windows | Click here |
|
DocsPlus for Mac | Click here |
Additional voices
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Scottish Adult Voice
DocsPlus for Windows
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ANZ Child Voices
DocsPlus for Windows
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US Child Voices
DocsPlus for Windows
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British Child Voices
DocsPlus for Windows