DocsPlus Universal for Windows / Mac

For subscriptions purchased after November 2020.

First, you’ll need to register your licenses and choose a password for your account.

Next, activate your licenses so that they will be ready to install.

Find out how to install the software on your Windows and Mac devices.

Find out how to monitor, allocate, and transfer licenses to different devices.

Contact our support team here if you run into any technical issues.

You'd like to share your DocsPlus files between devices or send them to other people.

Can't hear recorded sound in Clicker 7 / DocsPlus

You’ve made a recording but it won't play back.

Our software uses Visual C++ to record sounds. On rare occasions, these components don't register properly during installation.

To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:

Log into Windows as an administrator.
Click this link to start the download:
https://go.microsoft.com/fwlink/?LinkId=615459
Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
When the installation has finished, restart the computer.

Your recording should now play back correctly.

About this article

Published

November 3, 2017

Last revised

December 16, 2019

Applies to